How to Manage Your BC-workspace Account Credit
When your BC-workspace balance is running low, you will be notified by the BRAINCommons™ team to request a top-up. You can also do this separately at any point in time, such as, for example, if you are anticipating heavy usage or if you would like to have sufficient credits in order to download large files.
Requesting a top-up
Topping-up is a multi-step process that starts with submitting a request for an amount to be invoiced to the person you have nominated as your billing contact in the BC-workspace agreement.
You can request a top-up by clicking on the relevant selection from the three-dot menu of your BC-workspace.
The request will open up in a pop-up window. You will find that the requested amount defaults to the amount you had initially requested when you applied for the BC-workspace. However, you can now change the amount to better suit your needs.
Note
The billing details cannot be changed at this stage and the invoice will be sent to the billing details that are recorded in your Services Agreement. If you need to make changes to these details, please contact us at support@braincommons.org
Receiving funds into your account
Receiving funds into your accountWhen the invoice is paid, the funds will be added to your BC-workspace balance. You are able to see the transaction as well as your current balance and previous billing history from the relevant page.
